Hospitality - Resort/ Lodging
Cultivate Advisors Helps Resort Owner Transform Business with Financial Clarity & Scalable Growth
Cultivate Advisors Impact
Natajia Miller, owner of Embrace Resort in Staniel Cay, Bahamas, is passionate about creating unforgettable experiences for her guests and team. However, like many small business owners, she found managing the financial side of things challenging. After connecting with Cultivate Advisors, Natajia received the guidance and support she needed to transform her resort from a “mom-and-pop” operation into a more structured, scalable business.
Through her partnership with Cultivate, Natajia was able to:
- Organize Financials: Cultivate helped Natajia move from managing finances on paper to implementing tools like QuickBooks, budgets, and forecasts, bringing clarity and control to her financial operations.
- Create a Scalable Business: With guidance from her advisor, Natajia learned how to set up systems and processes that would allow her business to grow beyond its original structure.
- Build Stronger Foundations: Focusing on financials in the early months, Natajia was able to get a clearer picture of her business’s health and make smarter, more confident decisions moving forward.
- Foster Stronger Team Connections: Beyond just financial growth, Natajia was able to strengthen her relationship with her team, ensuring they felt valued and celebrated, creating a positive work environment.
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Cultivate Advisors Impact
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Challenge
Natajia Miller, owner of Embrace Resort in Staniel Cay, Bahamas, faced significant challenges managing her growing business. The resort, run as a family operation, had no formal systems in place for managing finances. Everything was done on paper, with no clear budgeting or forecasting. While Natajia thrived in creating memorable experiences for her guests and team, she realized that she needed help with the financial and operational side of the business to grow effectively.
Solution
After attending a conference where Cultivate Advisors presented a session on money and cash flow management, Natajia knew it was time to seek expert advice. She connected with a Cultivate advisor who helped her set the foundation for the business's growth. The first step was getting the financials organized. Natajia worked with her advisor to set up systems like QuickBooks, establish a budget, and create financial forecasts—tools she hadn’t used before.
The first six months of working together were focused on getting the resort’s finances in order, a process that laid the groundwork for a more organized and sustainable business.
Outcomes
Thanks to the structured approach and guidance from Cultivate Advisors, Natajia was able to take her business from being a disorganized “mom-and-pop” operation to a scalable resort with solid systems in place. Not only did this help Embrace Resort improve its financial health, but it also strengthened Natajia’s relationship with her team. With clearer financial insights and a more organized structure, she was able to focus on scaling the business while still maintaining the strong connections that make her resort special.
Cultivate’s support helped Natajia understand her finances, improve communication with her team, and create a roadmap for growth. This has resulted in increased revenue and a stronger, more cohesive team.
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